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FORMED IN 1967. STARTED OPERATIONS IN 1972. NATIONAL CARRIER. DOMESTIC, REGIONAL & INTERNATIONAL, SCHEDULED & CHARTER, PASSENGER & CARGO, JET AIRPLANE SERVICES.
PO BOX 441
AIR MAURITIUS CENTRE
5 PRESIDENT JOHN KENNEDY STREET
PORT LOUIS, MAURITIUS
SEPTEMBER 1972: STARTED AIRLINE OPERATIONS WITH FLIGHT SERVICES BETWEEN PORT LOUIS AND RODRIGUES.
OCTOBER 1977: STARTED INTERNATIONAL FLIGHT OPERATIONS.
JANUARY 1993: THE GOVERNMENT OWNS 51%; AIR FRANCE (AFA) 13%; BRITISH AIRWAYS(BAB) 13%; & AIR INDIA (AIN) 12%.
1992 (1991) = +$25.4 MILLION (+$23.1 MILLION) (NET PROFIT): +12.1% (RPK) TRAFFIC; +8.4% PASSENGERS (PAX); +6.35 (FTK) FREIGHT TRAFFIC.
MARCH 1993: 2 A340-300'S (CFM56-5C), (ILF) LEASED, 302 PAX: 12F, 35C, 255Y.
OCTOBER 1995: NEW ROUTES TO VIENNA, & MELBOURNE (2/WEEK). NEW ROUTE TO VIENNA (A340).
1 ORDER (NOVEMBER 1996) A340-300, (ILF) 4 YEAR LEASED, TO REPLACE 747SP.
NOVEMBER 1995: AIR MAURITIUS (MAU) WAS LISTED ON THE STOCK EXCHANGE OF MAURITIUS.
APRIL 1996: NEW ROUTE TO MANCHESTER, ENGLAND (A340).
MAY 1996: +1 767-300ER (VN637) (RBA) 6 MONTH LEASED, UNTIL A340 ARRIVES.
1,650 EMPLOYEES (INCLUDING 436 FLIGHT CREW (FC) & 215 MAINTENANCE TECHNICIANS (MT)).
JUNE 1996: 2 ORDERS (APRIL 1997) ATR42-500'S.
JULY 1996: 1 767-300ER (27427), (RBA) LEASED.
APRIL 1997: 1,481 EMPLOYEES (INCLUDING 436 FLIGHT CREW (FC) & 215 MAINTENANCE TECHNICIANS (MT)).
SIR HARRY TIRVENGADUM RESIGNED TO JOIN AIR AFRIQUE (AFR) AS MANAGING DIRECTOR.
AUGUST 1997: RETURNED WET-LEASED 767-300ER TO (RBA).
NOVEMBER 1997: A340-313X (194 - "PARAKEET").
APRIL 1998: 1,670 EMPLOYEES. (htt://www.airmauritius.int.ch).
JUNE 1998: COOPERATION AGREEMENT WITH AIR FRANCE (AFA), NOT INCLUDING CODE SHARE.
NOVEMBER 1998: COMMERCIAL ACCORD WITH AIR FRANCE (AFA) TO PARIS, SOME VIA REUNION ISLAND (747, 2 CLASS, & A340, 3 CLASS).
JANUARY 1999: TO MAPUTO - HARARE (767-300ER), & LAGOS (767).
FEBRUARY 1999: A340-312 (048) RETURNED TO (ILF) IN APRIL 1999, FOR LEASE TO AIR JAMAICA (JAM).
APRIL 1999: 1,794 EMPLOYEES (INCLUDING 436 FLIGHT CREW (FC) & 215 MAINTENANCE TECHNICIANS (MT)).
(http://www.air-mauritius.com). SITA: MRUDAMK.
A340-300X (CFM56-5C4) DELIVERY.
JULY 1999: PLANS FOR FLIGHTS TO INDIA.
OCTOBER 1999: 1998 = +$13.85 MILLION.
MARCH 2000: CODE SHARE WITH AIR EUROPE ITALY (EIY) TO MILAN (MALPENSA), & ROME (FIUMICINO).
APRIL 2000: 2,000 EMPLOYEES.
NOW SERVES 29 ROUTES ACROSS 4 CONTINENTS, WITH >80 FLIGHTS/WEEK.
MAY 2000: 2 ORDERS A319'S (CFM).
JULY 2000: 1999 = 1.81 BILLION (RPK) TRAFFIC; 58.7% LF LOAD FACTOR; 84.38 MILLION (FTK) FREIGHT TRAFFIC; 366,000 PASSENGERS (PAX); 2,000 EMPLOYEES.
NOVEMBER 2000: SERVICE TO CHENNAI.
DECEMBER 2000: IN JUNE 2001 TO DUBAI.
MARCH 2001: CODE SHARE WITH CATHAY PACIFIC (CAT) TO HONG KONG.
APRIL 2001: IN JULY 2001, TO MILAN (MALPENSA) (WEEKLY).
NATIONAL CARRIER SERVING 29 DESTINATIONS ACROSS 4 CONTINENTS, WITH >80 FLIGHTS/WEEK.
AUGUST 2001: CODE SHARE WITH SWISSAIR (SWS) TO GENEVA, AND ZURICH.
OCTOBER 2001: GRANTED LOCAL TRAFFIC RIGHTS BETWEEN PERTH AND MELBOURNE.
1 ORDER (JUNE 2002) ATR 72-500 TO REPLACE ATR 42-300. 1ST A319-112 (CFM56) (1592, 3B-NBF) DELIVERY.
June 2002: ATR 72-212A (690, 3B-NBG "PORT MATHURIN") delivery.
July 2002: 2,000 employees. SITA: MRUEZMK.
ATR42-300 (208) returned to ATR.
December 2002: A319-112 (1936) delivery.
April 2003: 2,168 employees.
August 2003: Resumes Mauritius - Hong Kong. In October 2003, Mauritius - Melbourne (weekly). Mauritius - Perth (weekly).
September 2003: 2002 = +$21.4 million (+$16.5 million) (net profit); 5.34 billion (RPK) traffic (+2.6%); +1.5% (ASK) capacity; 72.5% LF load factor (+.7); 1 million passengers (PAX).
2002 TOP WORLD AIRLINES TRAFFIC (RPK) (BILLION):
95 (QTA) 6.20; 96 (COI) 5.96; 97 (AAL) EAGLE) 5.94; 98 (LOT) 5.87; 99 (FRO) 5.45; 100 (WJI) 5.49; 101 (MAU) 5.34; 102 (ATLANTIC SE) 5.31; 103 (JPL) 5.16; 104 (SHA) 5.15; 105 (AVI) 5.10; 106 (VLR) 4.96.
March 2004: Port Louis - Sydney (weekly). Code share with Austrian Airlines (AUL)/Lauda Airlines (LAL), Port Louis - Vienna.
2,487 employees. (firstname.lastname@example.org).
July 2004: 2003 = +$21.3 million (+$16.5 million): 5.21 billion (RPK) traffic (-2.5%); 70.5% LF load factor; 1.04 million passengers (PAX) (+.9%); 194.51 million (FTK) freight traffic (+2.6%).
October 2004: In May 2005, code share with (LTU), Mauritius to Dusseldorf, Munich, & Frankfurt. Agreement with Air Madagascar (MAD) to increase the number of flights between Mauritius and Madagascar by +2 to 9/week, aswell as to add Mauritius - Antananarivo - Nairobi (2/week), plus Mauritius - Antanarivo - Moroni.
April 2005: Selects Mxi Technologies Maintenix software product as its maintenance & materials system to replace the legacy Maxi-Merlin computer system.
2,413 employees (including 204 Flight Crew (FC), 561, Cabin Attendants (CA), & 86 Maintenance Technicians (MT)).
May 2005: Letter of Intent (LOI) with (CTT) Systems to provide its A340-300 fleet with the (CTT) Cair System starting in mid-2005.
$540 million, +3/2 orders (October 2006) A340-300E's.
January 2006: Air Mauritius (MAU) will double the number of flights on its Mauritius to Durban route from 1 to 2 a week on April 5th. Currently, the airline operates a flight on Monday, it will add a Wednesday service, both will operate with A319s.
March 2006: Rockwell Collins said it was selected by Air Mauritius (MAU) to provide its WXR-2100 MultiScan Weather Radar and GLU-920 Multi-Mode Receiver on three firm plus two option A340s. Deliveries are scheduled to begin in October. Other Rockwell Collins equipment chosen by (MAU) includes the ADF-900, DME-900, HFS-900, CPL-920D, GNA-910 and VOR-900.
April 2006: Air Mauritius (MAU) announced an overhaul of its long-haul product beginning in December on its route to London Heathrow (LHR) operated with 2 soon-to-be-delivered A340-300Es. 3 revamped cabin classes will include flat-bed cocoon seats in 1st class and on-demand audio and video. Upgrades across all 3 classes will be retrofitted to the remainder of the fleet.
June 2006: Air Pacific (APC) has purchased 2 ATR 42s from Air Mauritius (MAU). 2 767-23BER's (sold to a consortium that includes Compass Capital and (GE) Telesis and leased them back through the 1st quarter of 2007.
September 2006: Air Mauritius (MAU) suffered a -59% decline in net profit in its 2005 - 2006 fiscal year to -€7.3 million/-$9.3 million, according to its annual report cited by Reuters. Rising fuel costs, the government's decision to liberalize the country's airspace in order to attract more tourism and a decline in visitors from France were the key culprits in the slowdown, the carrier said, adding the impact will continue into the current fiscal year.
(MAU) announced an increase in frequency and capacity on its Indian routes mainly by upgrading the 767-200 to an A340-300 as follows:
* Mauritius to Chennai:
Currently 1x-weekly on Mondays with a 767-200. An A340-300 takes over on February 12th. (MAU) will operate a Thursday flight with 767-200 from December 7th through January 25th.
* Mauritius to Delhi:
Currently 2x-weekly on Thursdays & Sundays with a 767-200. An A340-300 takes over on February 11th.
* Mauritius to Mumbai:
Currently 4x-weekly on Tuesday, Wednesdays, Thursdays, & Sundays with a 767-200. (MAU) will operate a 5th weekly flight from October 14 through January 15 on Saturdays with a 767-200. An A340-300 takes over the Tuesday flight on October 31st and the Thursday flight on December 7th. By January 15th, all 4 weekly flights will operate with A340-300's and increase to daily frequency on March 26th.
November 2006: A340-313E (793, 3B-NBI), delivery.
December 2006: A340-313E (800, 3B-NBJ), delivery.
January 2007: (GE) Aviation (GEF) said Air Mauritius (MAU) ordered (CF6-80E1) engines to power its 2 A330-200s on firm order, plus 1 option and 1 purchase right. The engine order is valued at $60 million. "(GE) and (MAU) have developed a good relationship over the years as the carrier operated (CF6-80C2) engines on its 767 fleet," (GE) Aviation (GEF), VP Sales Roger Seager said.
February 2007: South African Airways (SAA) and Air Mauritius (MAU) code share on Durban, Cape Town, Johannesburg, and Mauritius.
Air France (AFA) Industries signed (MAU) to a 5-year agreement for full component support of 7 A340s and 2 A319s, together with a maintenance base kit to be installed at the airline's Plaisance hub.
April 2007: INCDT: At least 3 Airbus (EDS) airplanes suffered damage in a fire at Middle East overhaul firm Gulf Aircraft Maintenance (Gamco) (GUL), which started in an A300 said to belong to Qatar Airways (QTA). Emerging details indicate that the effects of the fire at (GAMCO) (GUL)’s Abu Dhabi facility were more severe than initially indicated, with jets belonging to Kingfisher Airlines (KFH), and Air Mauritius (MAU) confirmed as being affected. (MAU) had an A319 parked next to the A300. (MAU) has identified the twin-jet as a 4-year old example, owned by (MAU), equipped with CFM International (CFM56) engines. “According to initial information, the tail of the airplane collapsed and parts fell on our airplane,” said an (MAU) spokesman. “We do not know the extent of the damage, and therefore cannot advise when the airplane will be back in service.” India’s (KFH) said that it had an A320 in the same hangar awaiting a "C1"-check and installation of in-flight entertainment systems. A spokesman for the carrier said that the International Aero Engines (V2500)-powered twin-jet, which is owned by lessor AerCap (DEA) and was <2 years old, escaped with “little damage,” although it was subjected to “falling debris”. Qatar Airways (QTA) has not confirmed that it is the operator of the A300 at the heart of the investigation, although there are increasing indications that the jet in question is an A300-600R and that the jet has sustained serious damage. (GUL) General Manager Saif Al Mughairy said that, despite the fire, the maintenance operation itself should not be badly affected. He is not prepared to disclose details of the fire damage, beyond confirming that it started in an A300 airplane, or the specific customers affected. But he said that the company is otherwise operating “as normal” and that he is “very confident” that main investigation into the incident will be completed within four or five days.
2 767-23BERs (23973; 23974), sold to Marathon, leased to MaxJet (MXJ).
November 2007: Air France (AFA) Industries (AFI) signed a multiyear contract with Air Mauritius (MAU) for overhaul of 31 (CFM56-5C) engines and component maintenance of 2 new A330-200s to be delivered this month and at the end of 2009. The contract includes access to (AFI)'s component pool, with creation of a main based kit situated at Sir Seewoosagur Ramgoolam International airport.
December 2007: A330-202 (883, 3B-NBM "Trochetia"), delivery.
February 2008: Air Mauritius (MAU) will launch weekly Plaisance - Bangalore on April 28 using A330-200s.
June 2008: Air Mauritius (MAU) expects its profit for the year ending March 31, 2009, to fall to €4 million from the €16 million it earned in the recently completed year, according to a statement cited by "Reuters." It said the drop is due to "prevailing market conditions and current fuel prices."
1 order A330-202 (1057, 3B-).
October 2008: Air France (AFA) and Air Mauritius (MAU) signed a new 5-year code share agreement under which (MAU) will add its code to (AFA) flights from Paris Charles de Gaulle to points in Europe, Israel, and North Africa, while (AFA) will place its code on (MAU) flights connecting from Mahebourg.
November 2008: Air Mauritius (MAU) lost -€13.4 million/-$17.3 million in the fiscal 1st half ended September 30, reversed from a +€2.5 million profit in the year-ago semester. Revenue rose +8.5% year-over-year to €216.1 million, but the airline said it could not overcome a +17.5% increase in operating costs driven by a +49% surge in fuel expenses. It said it was able to reduce non-fuel costs through schedule and capacity adjustments. Passenger numbers fell -2.7% to 596,587, and load factor slipped -3 points to 75.3% LF.
January 2009: Air Mauritius (MAU) said it suffered falling revenue and an "unprecedented deterioration of its financial performance" largely attributed to losses related to fuel hedges in its 3rd fiscal quarter ended December 31, leading to a 9-month loss of approximately -€18 million compared to a +€11.6 million profit in the year-ago period. (MAU) realized a 9-month net loss of -€20.5 million on its fuel hedging contracts and mark-to-market losses through the 9-month period totaled -€129.5 million. It said it required some €65 million to meet future cash flow needs and will secure the funds through the sale of non core assets, bridge loans and fresh capital. It now is projecting a full-year deficit of -€23.1 million, reversed from a +€15.6 million profit in the 2007 to 2008 year.
June 2009: The Air Mauritius Group reported a loss of -€85.5 million/-$119.2 million for the fiscal year ended March 31, a reversal from the +€17 million surplus posted in the prior year. A €50.8 million charge related to the unwinding of 40% of its fuel hedges and an actual -€49.7 million hedging loss were key drivers of the result. Revenue rose +0.2% to €448.6 million on a -9% fall in passenger numbers to 1.2 million. Load factor dipped -1.6 points to 75.2% LF and the operating result swung to a -€30.6 million loss from a +€24.7 million profit in the 12 months ended March 31, 2008.
July 2009: Air Mauritius (MAU) appointed Kamal Taposeea as Chairman.
August 2009: SEE ATTACHED ARTICLE ON THE SERVICE EXPERIENCED ON AN A340-300 FLIGHT FROM FRANKFURT (FRA) TO MAURITIUS (MRU) - - "MAU-FRA-MRU-AUG09-A/B/C/D."
October 2009: Air Mauritius (MAU) took delivery of a 2nd A330-202 (1057, 3B-NBO) powered by (GE) (CF6-80E) engines. It seats 24 in business class (C) and 251 in economy (Y). (MAU) now operates the 2 A330-200s as well as 4 A340-300s, 2 A340-300Es, 2 A319-100s and 2 ATR 72-500s.
November 2009: A340-312 (094, 3B-NAV), returned to (AWAS) (AWW) and stored at Brussels.
June 2010: The Air Mauritius (MAU) Group reported a net loss of -€6 million/-$7.4 million for its fiscal year ended March 31, narrowed from a -€85.3 million deficit in the prior year, and said it would have posted a +€32.6 million profit for the year, absent €38.5 million in fuel hedge losses. Revenue declined -16.6% to €371.7 million owing to lower capacity and declining yields, while expenses dropped -24.6% to €346.8 million, producing a +€24.9 million operating profit before administrative expenses.
"For the year, the company implemented various measures to stimulate revenue, modulate capacity to demand, improve efficiencies and reduce costs," it said. "These measures have contributed in posting positive operating results despite of all the challenges facing the airline industry. The various marketing campaigns undertaken coupled with reduction in capacity, led to a record load factor of 80.6% LF."
August 2010: Air Mauritius (MAU) expects to post an operating profit in 2010 despite a significant loss in the 1st quarter. (CEO) Manoj Ujoodha told the "Reuters" news agency that the forecast was subject to unchanged trading conditions, including fuel price and a more stable dollar/euro exchange rate.
(MAU) lost -€11.4 million/-$14.6 million on €86.6 million in sales,
slightly less than a year ago, but still significant as a percentage of sales. Air Mauritius (MAU)'s largest market is high-yield tourism mainly from Europe to the island in the Indian Ocean. That business was hurt in the recent economic downturn, but also as the euro lost some of its value, trips abroad became more expensive for Europeans.
This year, business has been improving, with sales rising by +16% in the 1st quarter. But Air Mauritius (MAU) also suffered from the volcano outbreak in Iceland, which grounded most of its European operations for several days.
October 2010: Air Mauritius (MAU) appointed Soobhiraj Bungsraz, (CEO), replacing Manoj Ujoodha, who resigned.
(MAU) reported a net loss of -$6 million/-$7.4 million for its fiscal year ended March 31.
December 2010: Lufthansa Technik (DLH) (LTK) AERO Alzey signed an exclusive agreement with Air Mauritius (MAU) covering Maintenance Repair & Overhaul (MRO) of the carrier's fleet of (PW127) engines powering its ATR airplanes.
January 2011: A stronger global economy helped Air Mauritius (MAU)
earn a +$17 million net profit in the peak 4th quarter, boosted by a +10% rise in yields. Operating margin was a robust 12%. This caps a successful 12 months in which net profit was +$7 million, or +$19 million ex special items, and operating margin was a solid 6%. The company says the outlook for demand is “encouraging” but warned about yields being under pressure and, no surprise, the looming threat of rising fuel.
February 2011: Air Mauritius (MAU) on the lookout for new sources of inbound tourism now that Europe’s economy is struggling, hopes China can provide some relief. (MAU), based on its namesake island in the Indian Ocean, will fly to Shanghai via Kuala Lumpur this summer. (MAU) also flies to Singapore and Hong Kong, and offers its home airport as a connecting point to a handful of African destinations, most notably Johannesburg.
August 2011: Air Mauritius (MAU) posted a pretax loss for its 1st-quarter 2011 of -€11.1 million/-$15.8 million compared to a loss of -€11.3 million in the year-ago period, owing to higher fuel costs and the fragile European economy. (MAU) warned that the highly volatile fuel prices could affect its full-year earnings.
November 2011: For its calendar 3rd quarter, Air Mauritius (MAU) had a -$10 million net loss, affected by a weaker euro and weaker European economy, depressing inbound tourism.
December 2011: Air Mauritius (MAU) as the national carrier, serves >25 destinations in the Indian Ocean, south and east Africa, India, Australia, the Middle and Far East plus western Europe.
Employees = 2,371.
(IATA) Code: MK - 239. (ICAO) Code: MAU - (Callsign - AIRMAURITIUS).
Parent organization/shareholders: Air Mauritius Holdings (51%); publicly held (19.97%); Air France (AFA) (8.5%); Government of Mauritius (8.4%); Pershing-Main Custody (5.9%); Rogers & Company (4.3%); Air India (AIN)/(IND) (2.6%); The Bank of New York as Custodian (2.4%); National Pension Fund (2%); and others (16.1%).
Alliances: Air Austral (AUX); Air France (AFA); Air India (AIN); Emirates (EAD); (Malaysian Airlines (MAS); South African Airways (SAA); and Virgin Australia (VOZ).
Main Base: Mauritius Sir Seewoosagur Ramgoolam International airport (MRU).
Hubs: London Heathrow airport (LHR); & Paris Charles de Gaulle airport (CDG).
Domestic, Scheduled Destinations: Mauritius; & Rodrigues Island.
International, Scheduled Destinations: Antananarivo; Cape Town; Chennai; Delhi; Dubai; Durban; Dusseldorf; Frankfurt; Geneva; Hong Kong; Johannesburg; Kuala Lumpur; London; Mahe Island; Melbourne; Milan; Mumbai; Munich; Nairobi; Paris; Perth; Rome; Saint Denis de la Reunion; Saint Pierre de la Reunion; Singapore; Sydney; Vienna; & Zurich.
January 2012: Air Mauritius (MAU) had a -$4 million loss in its calendar 4th quarter (Q4), falling just short of break even at the operating level. (MAU) makes roughly half of its revenue from its European routes but due to euro depreciation, it ended up growing its capacity faster than its traffic.
To move away from markets like France, it has started flying to Shanghai via Kuala Lumpur and is considering routes to Russia.
June 2012: Air Mauritius (MAU) has reported a full-year net loss of -€29.2 million/-$36.5 million for Fiscal Year (FY) 2011 - 2012, reversed from a profit of +€9.9 million in the previous year.
The -€8.3 million 4th-quarter loss was in line with forecasts, and follows a -€20.9 million net loss for the 9 months ended December 31, 2011.
(MAU) blamed a “stagnant airline industry in general and a slowdown in tourism in Mauritius (reflecting problems in Europe in particular).” (MAU) cited rising fuel costs for the greatest impact on operating costs. “The year-on-year increase in (MAU)'s fuel costs alone amounted to over €47.8 million,” (MAU) said.
The disappointing results came when (MAU) reported carrying a record number of passengers and strong operating revenue. Despite “tough and growing competition,” (MAU) transported >1.3 million passengers, up +2.3% on the previous year (an all-time high for (MAU)). Operating revenue of €450.9 million was also higher than at any time since 2008 - 2009. However, passenger load factor for 2011 - 2012 was down to 77.1% LF from 79.8% LF in 2010 - 2011, and a high of 80.6% LF in 2009 - 2010.
(MAU) is implementing a transformation program aimed at streamlining operations and network optimization in a bid to cut losses. At the end of May, (MAU) suspended flights to Milan, Sydney and Melbourne, with Frankfurt and Geneva following at the end of August, and Durban at the end of October. (MAU) said these route suspensions will “result in major savings in operating costs. Meanwhile, an increase in frequencies to high growth markets in the Indian Ocean Rim countries and Asia will enable (MAU) to minimize operating costs and generate new revenues, while also boosting sales through the airline's hub strategy and reinforced revenue management.”
(MAU) said the financial benefits of these cost-cutting measures would be evident in the second half of the next financial year and management was confident that “if external factors do not deteriorate, (MAU) is expected to post considerably lower losses at the end of the [2012 - 2013] financial year.” However, (MAU) acknowledged the risks posed by the ongoing European economic crisis, “which is now the main challenge of the airline industry for the year.”
July 2012: Air Mauritius (MAU) (CEO) Andre Viljoen has publicly said that (MAU) would be looking for a strategic investor willing to acquire a stake in (MAU) and to help finance it the replacement of its A340-300 fleet. He hopes to have the 6 A340-300s replaced by either A350s or 787s by 2017.
August 2012: Air Mauritius (MK) reported a reduced fiscal 1st quarter loss of -€10.4 million/$12.8 million for the 3 months ending June 30 2012, a slight improvement from the -€11.9 million loss recorded for the same period a year ago.
(MAU) blamed difficult trading conditions caused by the economic crisis worldwide, but particularly in its main market, Europe, as well as high fuel prices, currency exchange rate volatility, and increased competitive pressures.
(MAU) pointed out that the depreciation of the euro against the dollar had had a particularly negative impact, increasing the level of loss for the quarter by -€8 million. Without this depreciation, the 1st-quarter loss would have been significantly smaller, at -€2.4 million, (MAU) said.
Passenger numbers for the quarter were up +7.4% to reach a record of 292,449, and operating revenues increased +12.5% to a record €104.5 million. The number of seats offered increased by +9.1% to a record 430,106, and the passenger load factor also slightly improved, up +0.8% points to 74.9% LF. However, operating expenses for the quarter were also up +9.7%, a +€9.6 million increase.
Several milestones in (MAU)’s restructuring plan have been completed in the areas of network consolidation, commercial function, revenue management and cost reduction initiatives. A customer service project has also been launched and the results of all these projects should begin to be felt in the second half of the current financial year.
(MAU) said: “While our transformation program is well on track at this stage, we are mindful of the downside risks represented by the potential deterioration of economic conditions in Europe with spill-over effects worldwide, higher fuel prices and further weakening of the euro.”
Air Austral ((IATA) Code: UU, based at St Denis de la Réunion) (AUX) and its regional competitors Air Madagascar (MAD) and Air Mauritius (MAU) have started talks exploring an alliance to jointly serve routes between the islands in the Indian Ocean and to jointly launch new routes to China and India. Air Austral (AUX) is planning to launch services to Chennai in October, Air Mauritius (MAU) already serves Hong Kong Chep Lap Kok and Shanghai Pudong, while Air Madagascar (MAD) currently already serves Guangzhou.
September 2012: Air Austral (AUX) and its regional competitors Air Madagascar (MAD) and Air Mauritius (MAU) have started talks exploring an alliance to jointly serve routes between the islands in the Indian Ocean and to jointly launch new routes to China and India. (AUX) is planning to launch services to Chennai Meenambakkam airport (MAA) in October, Air Mauritius (MAU) already serves Hong Kong Chep Lap Kok International (HKG) and Shanghai Pudong International (PVG), while Air Madagascar (MAD) currently already serves Guangzhou Baiyun (CAN).
Air Mauritius (MAU) has appointed Andre Viljoen as its new (CEO), confirming a role he has held on an acting basis since December 2010.
Viljoen, who was (CEO) of South African Airways (SAA) between 2001 and 2004, is a chartered accountant with >30 years airline and travel industry experience. His career includes time as Financial & Commercial Director of South Africa’s Comair (CML) Group, (COO) of South African Express Airways, (CFO) and Executive VP of (SAA) and, most recently, (CFO) and (CIO) of (MAU).
(MAU) also named Appalsamy Thomas as its new Chairman. Thomas, who is currently Chairman of Mauritius Telecom, previously spent 13 years with (MAU). His former roles with (MAU) include Executive Adviser to the Chairman & Managing Director.
(MAU) operates 6 A340-300s, 2 A330-200s, 2 A319s and 2 ATR 72-500s to 22 destinations in Europe, Asia, Australia, Africa and the Indian Ocean.
February 2013: AirFrance (AFA) (CEO), Alexandre de Juniac has told "Pros du Tourisme" that (AFA) would not be interested in increasing its 2.78% stake in Air Mauritius ((IATA) Code: MK, based at Mauritius Sir Seewoosagur Ramgoolam International airport (MRU)) (MAU). A plan to intensify the cooperation between the 2 carriers had been discussed by Mauritian Prime Minister, Navin Ramgoolam and French President, François Hollande during a recent Mauritian state visit to France. De Juniac said that AirFrance (AFA)-(KLM) would not currently have the means to make further investments in other carriers and would have to focus on its own restructuring plan.
July 2013: Air Mauritius (MAU) commenced operations on the 9,100 km route connecting its base in Mauritius (MRU) and Beijing (PEK) on July 6. Weekly flights are operated on the route using A340-300s. Andre Viljoen (CEO) of Air Mauritius , said: “The non-stop service opens a new channel for promoting bilateral ties and helps Mauritius better share in the economic opportunities provided by China’s rapid development.” (MAU) already serves China via Shanghai and Hong Kong, benefiting from estimated traffic of 20,000 travelers between the 2 countries in 2012.
September 2013: Air Mauritius (MAU) has gone live with an upgrade to (Mxi)’s Maintenix version 8 for real-time access to information, better customer service and streamlined internal processes. The 328 Group’s support services is introducing 3rd-party Engineering training for Dornier 328s, both turboprops and jets. Full training in theory and practice for Category B1, B2 and C courses is now available.
January 2014: AirFrance (AFA) has agreed to help Air Mauritius (MAU) in its bid to join the SkyTeam (STM) Alliance under a renewed and extended partnership between the 2 carriers.
“As part of this new partnership, (AFA) is reaffirming its commitment to provide its full support to (MAU) in its aim to join the global airline (STM) Alliance,” (AFA) said.
(AFA) was one of (MAU)’s founding partners and code shares with (MAU) on links between Paris and Mauritius. Under the renewed agreement, (AFA) will also provide Air Mauritius (MAU) with a wide range of management expertise, including Commercial Operations, Cost & Revenue Management, Procurement, and Maintenance.
AirFrance (AFA) has been an (MAU) shareholder since it was founded in 1967 and today it holds an 8.5% stake (2.78% directly and 5.72% indirectly) in (MAU).
The partners have signed 2 cooperation agreements, 1 in 1998 and another in 2008, which has just been renewed and extended.
March 2014: StandardAero has signed an exclusive, multi-year agreement with Air Mauritius (MAU) for engine maintenance on Pratt & Whitney Canada (PWC) (PW127M)s on ATR 72s.
June 2014: Air Mauritius (MAU) has posted a net profit of +€7.3 million/+$9.9 million for the year ended March 31, reversing a loss of -€3.6 million in the previous 12 months.
July 2014: Air Mauritius (MAU) signed a memorandum of understanding for 4 Airbus A350-900s and said it would lease +2 more of the all-new wide body.
The deal, announced at the Farnborough Airshow, will further extend Air Mauritius (MAU)’s Airbus fleet, which includes 2 A330-200s and 2 A319s. The A350s will be operated on European, Asian, and Australian routes.
“The A350 XWB combined with the A330 suits Air Mauritius (MAU)’s entire long-range network and will be key to modernizing our fleet, while significantly reducing our operational costs and environmental footprint. It is the game-changer we were looking for,” Air Mauritius (MAU) (CEO) Andre Viljoen said.
The Rolls-Royce (RRC) (Trent XWB)-powered A350 is nearing certification and is scheduled for 1st delivery to launch customer Qatar Airways (QTA) at the end of 2014.
December 2014: News Item A-1: Air Mauritius ((IATA) code: MK, based at Mauritius) (MAU) has firmed up its order with Airbus (EDS) for 4 A350-900s. The order was announced at this year's Farnborough International Airshow 2014 as a Memorandum of Understanding (MOU) and will see the 1st pair of A350s being delivered in 2019 followed by the remaining 2 in 2020.
(MAU) has also reserved its right to exercise an option to place additional orders of up to 3 A350s between 2023 and 2025 on the same terms and conditions that led to the selection of the 1st 4 airplanes with Airbus (EDS).
It is recalled that the Mauritian national carrier will lease 2 A350s from AerCap (DEA) with delivery scheduled for 2017.
Airbus (EDS) has meanwhile confirmed its 1st corporate customer for the A350 with delivery scheduled for 2020. (EDS) did not disclose the buyer's identity.
News Item A-2: Air Mauritius (MAU) currently operates 13 airplanes to 13 countries, 22 destinations on 25 routes and 35 daily flights.
May 2015: The Indian Ocean Commission (IOC) airlines will sign a cooperation agreement on June 18 establishing the ‘Vanilla Alliance’ aimed at improving air services between (IOC) member states and international connectivity to the region.
The Vanilla Alliance will be made up of Air Austral (AUX) (Reunion), Air Madagascar (MAD), Air Mauritius (MAU), Air Seychelles (ASY), and the Ministry of Transport of the Union of Comoros (until the appointment of a carrier in that country). The airlines have agreed to “jointly defend their common interests and enhance international connectivity [to, from, and within the] islands, while taking care to preserve the attractiveness of passenger fares.”
Air Austral (AUX) (CEO) Marie-Joseph, Malé, who is also president of the (IOC) Airline Committee, said that the (IOC)-led initiative represented "a major turning point for regional air transport."
In parallel, the civil aviation authorities of the (IOC) member states are, through the (IOC) civil aviation committee, exploring the possibility of establishing a shared regulatory framework, as well as strengthening government competency in areas such as training and safety.
The Vanilla Alliance idea stemmed from an international symposium on air transport in the Indian Ocean region hosted by the (IOC) in May 2013. Following that symposium, the (IOC) published a report in January last year called ‘Indianocéania's Wings’ which demonstrated the measurable and sustainable added value of a coordinated approach to air transport.
July 2015: An Air Mauritius (MAU) A340-300 aircraft bound for the Republic of Mauritius took off from Chengdu Shuangliu International Airport (CTU), marking that Chengdu became the 4th city in mainland China that can reach 5 continents through nonstop flights, following Beijing, Shanghai, and Guangzhou,
The weekly scheduled service is operated by an Airbus A340-300 aircraft, with a single trip occupying 9 and a half hours. The Mauritius-bound flight is scheduled to take off from Chengdu at 11:30 pm every Tuesday, and land in Mauritius at 5:35 am the next day, with the return trip leaving Mauritius at 4:00 pm and reaching Chengdu at 6:15 am the next day (Tuesday).
(MAU), the Mauritius' flag carrier launched the 1st nonstop charter flight from Chengdu to Mauritius on February 5 this year, with all four charter flights all loaded during the Spring Festival travel rush. Then (MAU), the national airline decided to change the charter flight to a scheduled flight, and would probably increase its flight frequency within this year.
As early as May 2006, the 1st European service linked Chengdu with Amsterdam. In February 2013, the 1st nonstop Australian flight from Chengdu to Melbourne was launched. Then in June 2014, passengers from Chengdu could reach North America via nonstop Chengdu - San Francisco service. With the launch of Chengdu - Mauritius service, Chengdu successfully reaches America, Australia, Africa, Europe and Asia, further expanding its global route network.
Up to date, Chengdu airport has opened 246 routes, taking travelers toward 190 cities within and abroad, with 83 international and regional routes being operated. Airport insiders revealed that they are endeavoring to commence nonstop flight to Paris this year, further enriching the west hub airport's route network diversity.
September 2015: The Indian Ocean Commission (IOC) airlines have signed a multilateral cooperation agreement establishing the Vanilla Alliance, which is aimed at improving air services between (IOC) member states and international connectivity to the region. The alliance is made up of Air Austral (AUX), Air Madagascar (MAD), Air Seychelles (ASY), Inter Ile Air, and Air Mauritius (MAU).
The alliance offers >50 destinations, operates a fleet of 30 aircraft, and employs about 6,000 staff. It is expected to transport >2.3 million passengers a year.
Initially, the alliance will develop attractive fares, schedule connectivity, optimize code shares, as well as optimize resources such as fleet and airport facilities.
It is understood that these small Indian Ocean flag carriers were faced with economical challenges over the years and feared tough competition from Gulf carriers on some routes, such as Emirates Airline (EAD)’s double daily A380 services from Dubai to Mauritius.
“The islands and airlines of the region share similar geographical realities, hence have a similar need for reinforcing air links. By joining our efforts, we will be able to tap synergies and optimize our resources and to improve inter-island air connectivity,” Air Mauritius (MAU) board officer, (Raja) Indradev Buton said.
November 2016: RoutesNews, November 12 2015.
Air Mauritius (MAU) during the Christmas and New Year period plans to increase service to Malaysia, through the addition of 4th-weekly Mauritius – Kuala Lumpur service. The new flight operates from December 22 2015 to January 13, 2016, on Tuesdays from Mauritius, and Wednesdays from Kuala Lumpur.
January 2016: RoutesNews, January 05, 2016:
Air Mauritius (MAU) starting March 2016 will adjust operational routing for Malaysia and Singapore, where it currently operates Mauritius – Kuala Lumpur, 2x-weekly, and Mauritius – Kuala Lumpur – Singapore, 1x-weekly.
From March 11, 2016, (MAU) will unify its operation to Mauritius – Singapore – Kuala Lumpur 3x-weekly (overall Singapore service increases from 1x- to 3x-weekly), with Airbus A330-200 or A340-300 aircraft.
March 2016: Routes News: March 09, 2016.
Air Mauritius (MAU) in its Northern summer 2016 season, plans to add Dar es Salaam and Maputo to its regional network, as (MAU) plans 1x-weekly flight each, using Airbus A319 aircraft.
Planned operational schedule and routing as follows:
* May 04, 2016 Mauritius – Maputo – Durban – Mauritius, 1x-weekly
Overall service to Durban increases from 2x- to 3x-weekly.
* May 16, 2016 Mauritius – Dar es Salaam – Nairobi – Mauritius, 1x-weekly
Nairobi service remains unchanged at 3x-weekly.
May 2016: Air Mauritius (MAU) has added 2 new destinations from Mauritius (MRU) to its African network. On May 4, (MAU) began weekly (Wednesday) flights on the 2,633 km route to Maputo (MPM) in Mozambique. The return flight operates via Durban. 2 days later, on May 6, it began weekly (Friday) flights on the 2,494 km route to Dar es Salaam (DAR) in Tanzania. Return flights on this route operate via Nairobi. Both routes will be flown by 1 of (MAU)’s 2 A319s and neither faces direct competition.
Megh Pillay (CEO) of Air Mauritius (MAU), said: “African economies have shown remarkable resilience to the global crisis. Their growth rates have been consistently higher than the global average. The expansion of our network on the African continent is a step to address the need for more air connectivity. These new flights will contribute in feeding the Air Corridor that links Africa and Asia via the hubs of Mauritius and Singapore.”
Created in 1967, Air Mauritius (MAU) currently operates a fleet of 6 A340s, 2 A330-200s, 2 A319s and 2 ATR 72-500s and flies to 21 destinations in Africa, Asia, Australia, Europe and the Indian Ocean.
August 2017: Air Mauritius (MAU) reported a 1st-quarter net income of +€2 million/+$2.6 million, reversing a -€9.8 million loss in the year-ago period. “This represents the best [1st quarter] performance registered by the company in the last 10 years,” (MAU) stated. “This positive performance is due to (MAU)’s efforts to improve efficiency at all levels. It is also the result of a reduction in operating costs, mainly due to the drop in fuel price, which fell from $61 to $44 per barrel, on average. However, the positive effect of this drop is mitigated by a fall of -5.6% in yield.”
Air Mauritius (MAU) said it is facing fierce competition from existing airlines as well as new “megacarriers” operating to Mauritius, forcing it to improve its commercial and operational efficiency.
Revenue for the 3 months ended June 30 rose +2.7% to €109.4 million, while expenses fell -10.2% to €98.5 million. This produced an operating profit of +€11.2 million, reversing a -€10.6 million operating loss in the prior-year quarter.
Passenger numbers were up +9% at 343,473, exceeding a +7% increase in seats to 481,847, nudging load factor up +2.1 points to 77.2% LF. “Air Mauritius (MAU) is concentrating its efforts on the growth of its capacity, the rationalization of its network, modulation of its frequencies and launch of new destinations,” (MAU) said. “Air Mauritius (MAU) will, therefore, continue on its growth path, and is committed to further improve its financial performance this year.”
November 2016: The Air Mauritius Group recorded profits of +€13.8 million/+$14.6 million for (2Q) in its 2016 - 2017 financial year. This more than doubled the figure for the same period a year ago when it earned €5.8 million. Revenue for the Group rose 2.1% to €131.1 million. Profit for the airline section of the Group was +€13.6 million, compared to +€5.7 million last time.
Passenger numbers at (MAU), the Indian Ocean carrier rose +8.9% to 416,000 compared to 382,000 last time. Capacity rose +5.4% and load factor increased from 80.4% LF to 83.7% LF. Operating expenses for the period decreased -4.2% to €113.6 million. As with most airlines this year, it reported a drop in yield, by -4.5%.
(MAU) pursued its growth strategy by extending its Asian network to include a weekly service from Guangzhou, China, from July 2016. Indian Ocean nations have seen a sharp rise in Chinese tourism in the past few years.
The sharp rise in profits in (2Q) significantly helped the (1H) figures, with profits rising to +€15.9 million at Group level compared to a loss of -€3.9 million last time. (MAU) itself saw profits jump to +€15.5 million compared to a loss of -€4.1 million.
Operating revenue of the Group rose +2.4% to €243.3 million for the half-year, while operating expenses decreased -6% to €214.6 million, mainly because of lower fuel costs.
Passenger numbers for the half-year rose +8.9% to just <760,000. Load factor climbed from 77.9% LF to 80.6% LF.
However, the Group warned that competition had further intensified with the arrival of new carriers in the marketplace. Consequently, it anticipated “a very challenging second semester.” Several initiatives were underway to respond to the challenge, particularly in increasing its presence in Asian and emerging markets.
February 2017: News Item A-1: Air Mauritius (IATA) Code: MK, based in Mauritius) (MAU) has signed long term lease agreements with Air Lease Corporation (ALE) for 2 new A330-900neo aircraft. (MAU), the Mauritian national carrier said the aircraft are powered by Rolls-Royce (RRC) (Trent 7000) motors and are scheduled to be delivered in September and October 2018. Their arrival, it said, will coincide with the retirement of 2 A340-300Es whose leases will expire in November and December 2018. The A330neo will initially serve the medium haul routes of Guangzhou, Hong Kong Chek Lap Kok, Delhi International, and Perth International.
The A330-900 aircraft will have a similar cabin layout as the A350-900 aircraft and will be configured in a 2-class layout with 291 total seats (28C business and 263Y economy class seats) in total.
Concerning earlier reports of an A350/A330neo order revision with Airbus Industrie (EDS), Air Mauritius (MAU) said it has now decided to retain the delivery of 2 A350-900s in 2019. However, it will reschedule the delivery of the last 2 A350-900 aircraft, initially planned for 2020, to 2023.
News Item A-2: Air Mauritius (MAU) will lease 2 Airbus A330-900s from USA based Air Lease Corporation (ALE) for delivery in (2H) 2018.
May 2017: Airbus (EDS) has completed the wing-fuselage junction and has installed the tailplane and tailcone on Air Mauritius (MAU)’s 1st A350-900, which is on schedule to deliver in the 4th quarter.
According to Airbus (EDS), the aircraft is in the next assembly station for structural completion such as the installation of winglets, ground testing of mechanical, electrical and avionics systems. Next steps will include in particular cabin completion, engine installation, painting and flight tests.
Air Mauritius (mau) will acquire a total of 6 A350-900 wide bodies, comprising 4 directly purchased from Airbus and 2 on lease from AerCap (DEA). Upon entry into service, the A350 XWB will be deployed on (MAU)'s long-haul network, mainly the Mauritius - Paris route.
Air Mauritius (MAU) operates 13 aircraft, including 3 ATR 72-500s, 6 A340-300s, 2 A330-200s and 2 A319s on regional and long-haul services.
Airbus (EDS) said it has 831 firm orders for the A350 XWB from 44 customers world wide.
October 2017: News Item A-1: Air Mauritius (MAU) (CEO) Somaskaran Appavou believes the Vanilla Alliance, which was established in 2015 by the Indian Ocean Commission (IOC) airlines, needs a carrier to take the lead to move it forward. The alliance, which comprises Indian Ocean carriers Air Austral (AUX), Air Madagascar (MAD), Air Seychelles (ASY) and Air Mauritius (MAU), was created to improve air services between (IOC) member states and international connectivity to the region.
News Item A-2: Air Mauritius (MAU) took delivery of its 1st Airbus A350-900 on October 20, becoming the 2nd A350 XWB operator in the Africa/Indian Ocean region, after Ethiopian Airlines (ETH). (MAU) ordered 6 A350s and 2 A330neos as part of a major fleet-renewal program.
Click below for photos:
MAU-A330-202 - 2015-09.jpg
MAU-A340-300 - 2012-06
MAU-A340-300 - 2014-12
MAU-A350 XWB - 2017-10-A.jpg
MAU-A350-900 - 1st 2017-10.jpg
MAU-A350-900 - 1st Home Arrival.jpg
0 707-321B (JT3D-3B) (417-18839, /65 OM-UFB), EX-(PAA)/(CII), (OMG) LSD, SCRAPPED AT MOJAVE 2002-12.
0 767-23BER (CF6-80C2B4) (208-23973, /88 3B-NAK "CITY OF CUREPIPE;" 214-23974, /88 3B-NAL "CITY OF PORT LOUIS"), COMPASS CAPITAL LSD UNTIL 2007-04. 23973; 23974; ST MARATHON, LST (MXJ) 2007-05. (ETOPS), 12F, 18C, 151Y.
0 767-328ER (CF6-80C2F) (579-27427, /96 V8-RBN), (RBA) LSD, (ETOPS). RTND.
1 MD-83 (JT8D-219) (1843-49809, /92 3B-AGC), EX-(KWT)/(KUS), VIP, GOVT OPS.
2 A319-112 (CFM56-5B6/2) (1592, /01 3B-NBF "MON CHOISY" - SEE PHOTO - - "MAU-A319-2010-09;" 1936, /02 3B-NBH "BLUE BAY"), 12C, 108Y.
2 +1 OPTION A330-202neo (CF6-80E1) (883, 3B-NBM, "TROCHETIA" 2007-12; 1057, 3B-NBO, 2009-10), 24C, 251Y.
2 ORDERS (2018-06) A330-900, AIR LEASE CORPORATION (ALE) LSD.
1 A340-312 (CFM56-5C3) (076, /94 3B-NAU "PINK PIGEON;" 094, /95 3B-NAV "KESTREL"), (DLH) MAINT. 094; RTND (AWW) STORED AT BRUSSELS 2009-11. 12F, 28C, 254Y.
2 +1/2 ORDERS A340-313E (CFM56-5C4/P) (793, 3B-NBI, 2006-11; 800, 3B-NBJ, 2006-11), 36C, 264Y.
3 A340-313X (CFM56-5C4) (152, /96 3B-NAY "CARDINAL;" 194, /97 3B-NBD "PARAKEET;" 268, /99 3B-NBE "PAILLE EN QUEUE" - - SEE PHOTO - - "MAU-A340-313E 2010-02"), 12F, 28C, 254Y.
1 +1 ORDER A350-900 (TRENT XWB), (DEA) LEASED 2017-02. 28C, 263Y:
4 ORDERS (2019-02) A350-900 (TRENT XWB). 28C, 263Y:
0 ATR 42-300 (PW120-B5) (208, /90 3B-NAP "PORT MATHURIN"), RTND 2002-07 48Y.
0 ATR 42-500 (PW127E) (534, /97 3B-NBA "SAINT BRANDON;" 554 /97 3B-NBB "COIN DE MIRE"), ST (APC) 2006-06. 48Y.
3 ATR 72-212A (690, 3B-NBG "PORT MATHURIN" 2002-06; 3B-NBN "ILE AUX AIGRETTES" 2010-12 - SEE PHOTO - - "MAU-ATR72-2010-11"), 48Y.
Click below for photos:
MAU-1-ANDRE VILJOEN - 2012-09
APPALSAMY THOMAS, CHAIRMAN.
SOMASKARAN APPAVOU, CHIEF EXECUTIVE OFFICER (CEO).
MEGH PILLAY, CHIEF EXECUTIVE OFFICER (CEO).
ANDRE VILJOEN, (CEO) (2012-01).
PRAMIL BANYMANDHUB, EXECUTIVE VP FLIGHT OPERATIONS.
VENKATARAMAN RAMACHANDRAN, CHIEF ADMINISTRATIVE & HUMAN RESOURCES (HR) EXECUTIVE.
L G TYACK, GENERAL MANAGER FINANCE & ADMINISTRATION.
JOHAN VAN JAARSVELD, CHIEF OPERATIONS EXECUTIVE.
SHEO GUJADHUR, CHIEF AUDIT EXECUTIVE.
SUSHIL BAGUANT, CHIEF BUSINESS SUPPORT EXECUTIVE, & DIRECTOR INFORMATION TECHNOLOGY (IT) AND COMMUNICATIONS.
C MULEYA, CHIEF FINANCE EXECUTIVE.
RAJAH BUTON, CHIEF MARKETING EXECUTIVE.
JACQUES GENTIL, TECHNICAL DIRECTOR.
S SEEGOBIN, COMMERCIAL DIRECTOR.
D PAYEN, DIRECTOR CUSTOMER SERVICE.
D BHUJOHORY, DIRECTOR PROCUREMENT.
TOYESHWAR ROGBEER, MAINTENANCE CONTROL MANAGER.
RENAUD AREKION, MANAGER WORKSHOPS.
ASHOK KEERODHUR, 767/A340 FLEET MANAGER (1997-07) (MRUEKMK)
ECKBAL GUJADHUR, BASE MAINTENANCE MANAGER.
LES BEALE, MANAGER QUALITY ASSURANCE (QA) (EX-VAA).
RAVIN APPADOO, MANAGER GROUND SUPPORT SERVICES.
BRINDA SEEBARUTH, ASSISTANT MANAGER QUALITY ASSURANCE (QA).
JAINOODEEN MOHMMUD, MAINTENANCE CONTROLLER.
ROODRA RAGHOOBAR, MANAGER QUALITY ASSURANCE (QA).
CHRIS GILBERT, REGIONAL MANAGER.